© 2019 Kolmiot    Contact    Privacy    Instalinks

  • Twitter - White Circle
  • Instagram - White Circle
  • LinkedIn - White Circle

Journey Mapping Masterclass

Helsinki

12 Aug 2019

This training offers attendees an in-depth introduction to journey mapping as a tool, with a mix of theory and hands-on activities. Participants would be divided into groups, and work on an assigned case.

1/1

This training therefore offers attendees an in-depth introduction to journey mapping as a tool, with a mix of theory and hands-on activities. Participants would be divided into groups, and work on an assigned case.

Topics covered will include:

● The value of customer journey thinking

● Scoping journey maps

● Research methods to inform journey maps

● Service ecosystems

● Creating ‘as-is’ and ‘to-be’ journey maps

● Identifying opportunities and pain points

● Using journey maps as a basis for ideation and brainstorming

● Linking journey maps to service blueprints

other courses and events

15-17 Jan 2020

International Design Policy Roundtable and Design Innovation Forum (Taipei)

I will be speaking at a three-day International Design Policy Roundtable and Design Innovation Forum in Taipei, Taiwan, in mid-January 2020

13 Feb 2020

Talk and Q&A: Trends in Service Design @ IED São Paulo

I'll be bringing a talk I recently gave at the SDN's global conference to the vibrant Brazilian service design community, at the Istituto Europeo di Design in São Paulo