I hosted a roundtable discussion on the impact of AI for service designers

I'm speaking with the SD x UX Drinks Ljubljana group on how to work as a service designer in the unique context of start-ups

The third edition of my shared talk with Mike Pinder (Board of Innovation), this time online!

I will be speaking at a three-day International Design Policy Roundtable and Design Innovation Forum in Taipei, Taiwan, in mid-January 2020

In connection with this recent issue of Touchpoint, I'll be giving a talk and participating in a panel on the role of service design for start-ups and innovation, with Board of Innovation and the SDN Belgium chapter

This one-day course introduces designers and non-designers to ideation, and the value of co-creation, in service design

On 9 October I'll give a 4-hour Masterclass on service design for the circular economy.

I'll be giving a two-day introduction to service design training in Johannesburg, using journey maps.

I'm pleased to be announced as both a speaker and workshop facilitator for the Design Thinking Camp to be held in Sofia, Bulgaria.

A half-day course aimed at introducing those working at startups to the power of service design thinking.

I'm chairing a panel discussion on service design and systems thinking

I'll be giving a talk followed by a Q&A at this live event, part of a series of invited speakers organized by the SDN Dallas chapter

I'll be bringing a talk I recently gave at the SDN's global conference to the vibrant Brazilian service design community, at the Istituto Europeo di Design in São Paulo

In connection with this recent issue of Touchpoint, I'll be giving a talk and participating in a panel on the role of service design for start-ups and innovation, with Board of Innovation and the SDN New York chapter

To launch the new SDN Academy satellite in Berlin, I'm giving a one-day course on Service Design for the Circular Economy

I'll be running a workshop entitled "Service Design for Start-ups - Adapting Our Practice for a New Frontier" at the 800+ attendee SDGC19 in Toronto.

On 9 October, I'll be giving a keynote talk to the SDGC19 audience, on 'Trends in Service Design'.

I'm amongst a group of innovation experts presenting workshops in this conference with a unique format, in Berlin.

I'll be giving two open trainings in Helsinki, on 12-14 August. "Journey Mapping Masterclass" (2-days) and "Co-creation and Ideation Techniques" (1-day).

I'll be attending an exciting first National Conference for the SDN in Shanghai, China.