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upcoming events

International Design Policy Roundtable and Design Innovation Forum (Taipei)

15-17 Jan 2020

I will be speaking at a three-day International Design Policy Roundtable and Design Innovation Forum in Taipei, Taiwan, in mid-January 2020

Talk and Q&A: Trends in Service Design @ IED São Paulo

13 Feb 2020

I'll be bringing a talk I recently gave at the SDN's global conference to the vibrant Brazilian service design community, at the Istituto Europeo di Design in São Paulo

past events

Talk and panel: Service Design for Innovation and Start-ups with Board of Innovation

17 Dec 2019

In connection with this recent issue of Touchpoint, I'll be giving a talk and participating in a panel on the role of service design for start-ups and innovation, with Board of Innovation and the SDN New York chapter

Course: Service Design for the Circular Economy (Berlin)

18 Oct 2019

To launch the new SDN Academy satellite in Berlin, I'm giving a one-day course on Service Design for the Circular Economy

Workshop at SDN Global Conference 2019 (Toronto)

10 Oct 2019

I'll be running a workshop entitled "Service Design for Start-ups - Adapting Our Practice for a New Frontier" at the 800+ attendee SDGC19 in Toronto.

Masterclass: Service Design for the Circular Economy (Toronto)

9 Oct 2019

On 9 October I'll give a 4-hour Masterclass on service design for the circular economy.

Workshop at Toolfest (Berlin)

6-7 Sep 2019

I'm amongst a group of innovation experts presenting workshops in this conference with a unique format, in Berlin.

Course: Journey Mapping and Ideation + Co-creation Trainings (Helsinki)

12-14 Aug 2019

I'll be giving two open trainings in Helsinki, on 12-14 August. "Journey Mapping Masterclass" (2-days) and "Co-creation and Ideation Techniques" (1-day).

SDN China National Conference

23-24 Apr 2019

I'll be attending an exciting first National Conference for the SDN in Shanghai, China.

Design Declaration Summit (St-Étienne, France)

3-5 Apr 2019

As a follow-up to co-authoring and signing the Montreal Design Declaration in 2017 on behalf of the Service Design Network, I will be joining the representatives of other international design organizatons, in conjunction with the Biennale Internationale Design Saint-Étienne to move forward with cross-discipline projects.

Service Plus Conference (Taiwan)

23-24 Mar 2019

I will be giving a keynote presentation on service design trends and a workshop on "(Service) Design Thinking for Startups and Innovators" at this 250+ attendee conference, co-organized by DTIL.

World Eco-Design Conference (Guangzhou, China)

13-14 Dec 2018

In mid December 2018, the first World Eco-Design Conference was held in Conghua (Guangzhou), China. Representing the SDN, I gave a talk on the importance of service design to sustainable design projects.

Talk and panel: Service Design for Innovation and Start-ups with Board of Innovation

30 Oct 2019

In connection with this recent issue of Touchpoint, I'll be giving a talk and participating in a panel on the role of service design for start-ups and innovation, with Board of Innovation and the SDN Belgium chapter

Course: Co-creation and Ideation for (Service) Design

17 Oct 2019

This one-day course introduces designers and non-designers to ideation, and the value of co-creation, in service design

Keynote at SDN Global Conference 2019 (Toronto)

9 Oct 2019

On 9 October, I'll be giving a keynote talk to the SDGC19 audience, on 'Trends in Service Design'.

Course: Service Design Training (Johannesburg)

19 Sep 2019

I'll be giving a two-day introduction to service design training in Johannesburg, using journey maps.

Design Thinking Camp (Sofia, Bulgaria)

29-30 Aug 2019

I'm pleased to be announced as both a speaker and workshop facilitator for the Design Thinking Camp to be held in Sofia, Bulgaria.

(Service) Design Thinking for Startups and Innovators (Berlin)

27 May 2019

A half-day course aimed at introducing those working at startups to the power of service design thinking.

Workshop with CHINACCELERATOR (Shanghai)

23 Apr 2019

I'll be giving my '(Service) Design Thinking for Startups and Innovators' workshop in partnership with CHINACCELERATOR in Shanghai.

Laurea University Circular Economy Jam

27-28 Mar 2019

In late March I'll be facilitating a 70-strong team of participants working on circular economy projects for a two-day Jam at Laurea University in Finland. The Jam is in collaboration with the CIRC4Life H2020 project, Circular Economy UAS project and ESF-funded City Drivers project.

IxDA Intersection 2019 Conference (Seattle)

6-8 Feb 2019

Continuing the positive partnership between the SDN and the IxDA that I helped initiate in 2017, I have been invited to attend and moderate a panel at the IxDA's annual conference in Seattle.

(Keynote) Didi Chuxing (Beijing)

17 Apr 2018

I was an invited keynote speaker at Didi Chuxing in Berlin, where I talked about the current state of service design to the Chinese internet giant's internal design team

21 Feb 2019

SDN NL Meetup: Service Design and Co-creation (Amsterdam)

15 Nov 2018

(Host) SDN NL Meetup: SDGC18 Videos Evening (Amsterdam)

8 Nov 2018

SDN Belgium Chapter Anniversary Event (Ghent)

25 Oct 2018

Tech Talent Thursdays: From UX to Service Design (Amsterdam)

10-12 Oct 2018

SDN Global Conference (Dublin)

21 Sep 2018

Service Design Futures: A Day of Service Design (London)

7 Jun 2018

SDN Netherlands doet een “Noordelijke verkenning” (Leeuwarden)

25 May 2018

(Panellist) Meet the SDN Management Team (Köln)

25 Apr 2018

SDN Finland National Conference (Helsinki)

27 Mar 2018

(Host) SDN NL: Meet the TISDD Team (Amsterdam)

20-21 Mar 2018

Platform Design Materclass (Amsterdam)

9-11 Mar 2018

(Judge) Global Service Jam - Amsterdam Edition

29 Nov 2017

(Host) SDN NL Meetup: SDGC17 Videos Evening (Amsterdam)

1-3 Nov 2017

SDN Global Conference (Madrid)

23-25 Oct 2017

(Representative) World Design Summit (Montreal)

26 Sep 2017

International Service Design Experience Conference (Cork, Ireland)

10-11 Aug 2017

SDN USA National Conference (Chicago)

5 Apr 2017

SDN NL: Data Driven Service Design: When Qualitative Data Meets Quantitative Data (Baarn)

10-12 Mar 2017

Facebook Design Jam (Berlin)

17-19 Feb 2017

(Judge) Global Service Jam - Amsterdam Edition

13 Dec 2016

(Host) SDN NL Meetup: SDGC16 Videos Evening (the Hague)

26-28 Oct 2016

(Organizer, Masterclass trainer) SDN Global Conference (Amsterdam)

30 Jun 2016

SDN UK National Conference (London)

15 May 2016

(Speaker) Global Service Design and Innovatior Forum (Shenzhen)

26-28 Feb 2016

(Judge) Global Service Jam - Amsterdam Edition