18 Oct 2019

Berlin

Service Design for the Circular Economy

Learn how to adapt and apply service design tools and perspectives to the unique contexts of services designed for the circular economy in this SDN Academy Masterclass.

17 Oct 2019

Berlin

Co-creation and Ideation for (Service) Design

This one-day course will mix two topics: co-creation, and ideation techniques (where co-creation can be a context for ideation).

10 Oct 2019

Toronto

Service Design for Start-ups - Adapting Our Practice for a New Frontier

Given as part of the SDN's Global Conference, this workshop will introduce service designers to the challenges and opportunities presented by working with start-ups.

9 Oct 2019

Toronto

Service Design for the Circular Economy

I'll be teaching a 4-hour SDN Academy Masterclass at the SDN Global Conference 2019.

19 Sep 2019

Johannesburg

An Introduction to Service Design through Journey Mapping

This two-day course gives participants an introduction to service design through the application of journey mapping.

14 Aug 2019

Helsinki

Co-creation and Ideation Techniques

​This one-day course will mix two topics: co-creation, and ideation techniques (where co-creation can be a context for ideation).

12 Aug 2019

Helsinki

Journey Mapping Masterclass

This training offers attendees an in-depth introduction to journey mapping as a tool, with a mix of theory and hands-on activities. Participants would be divided into groups, and work on an assigned case.

27 May 2019

Berlin

(Service) Design Thinking for Startups and Innovators

A half-day course for those working in startups to learn how to apply service design thinking to drive success. 09:00-13:00 at FORUM Factory, Berlin.