Touchpoint Editor's Letter: Experience Prototyping
Prototyping sits deep in the service designer’s DNA. Hypotheses, conjecture and assumptions are no match for seeing real users or customers
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Jesse Grimes
- Aug 1, 2019
- 10 min
Making the Case for Service Design for Start-ups and Innovation
Start-ups and innovation environments represent exciting, challenging and relatively-uncharted terrain for service design.
Jesse Grimes
- Aug 1, 2019
- 2 min
Touchpoint Editor's Letter: Service Design for Innovation and Start-ups
A service designer’s skills and mindset are applicable to many of the challenges faced by start-ups.
Jesse Grimes
- Jul 23, 2019
- 5 min
The Service Design 'Skills Star'
How could I refer to specific, complex mix of skills which differentiates service designers, yet have them be quickly recognizeable?
Jesse Grimes
- Apr 16, 2019
- 2 min
Touchpoint Editor's Letter: Managing Service Design
As service design matures and shoulders new responsibilities within larger organisations, it also finds itself facing new challenges.
Jesse Grimes
- Apr 16, 2019
- 6 min
Interview with Anna-Sophie-Oertzen
I chatted with Anna-Sophie Oertzen to learn more about how her research into the value of co-creation for service design.
Jesse Grimes
- Apr 8, 2019
- 6 min
An Interview with Lara Penin
For Touchpoint Vol. 10 № 2, I met with service design pioneer and educator Lara Penin, to discuss her publication of An Introduction to...
Jesse Grimes
- Feb 1, 2019
- 9 min
Using a Service Ecosystem to Quickly Grasp Complexity
A unique visualisation to deliver insights right from the start of a service design project Published originally in Touchpoint Vol. 10 N....
Jesse Grimes
- Nov 29, 2018
- 6 min
Six Hacks for Service Designers in Agile Settings
Service design is a holistic activity which should align with organisational strategy. What should you do if you find yourself in a...
Jesse Grimes
- Oct 18, 2018
- 1 min
Touchpoint Editor's Letter: Designing the Future
As the pace of technological innovation continues unbroken, the services we use in our day-to-day lives resembles the stuff of the future.
Jesse Grimes
- Aug 17, 2018
- 2 min
Touchpoint Editor's Letter: From Design to Implementation
Rather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: Implementation.
Jesse Grimes
- Aug 17, 2018
- 6 min
An Interview with Robbie Bates
I chatted with Robbie Bates about how the agency-client relationship is fundamentally changing, and trends in the world of service design.
Jesse Grimes
- Apr 23, 2018
- 2 min
Touchpoint Editor's Letter: Service Design at Scale
Service designers today find themselves grappling with questions of scale.
Jesse Grimes
- Apr 23, 2018
- 5 min
An Interview with Simone Cicero
Bringing together service design, business model innovation, lean startup and customer development, the Toolkit helps designers ...
Jesse Grimes
- Nov 23, 2017
- 1 min
Touchpoint Editor's Letter: Measuring Impact and Value
Being able to measure the impact of service design activities has always presented a challenge.
Jesse Grimes
- Jul 9, 2017
- 9 min
An Interview with Pete Fossick
I met with Pete Fossick to learn about the opportunities afforded to him as a service designer working within global giant IBM
Jesse Grimes
- Jul 9, 2017
- 2 min
Touchpoint Editor's Letter: Education and Capacity-Building
More and more private and public sector organisations are initiating service design projects, and service designers are needed.
Jesse Grimes
- Mar 1, 2017
- 16 min
Go Big or Go Home?
A look behind the ongoing trend of mergers and acquisitions in the world of service design Published originally in Touchpoint Vol. 10 N....