Jesse GrimesNov 5, 20192 minTouchpoint Editor's Letter: Experience PrototypingPrototyping sits deep in the service designer’s DNA. Hypotheses, conjecture and assumptions are no match for seeing real users or customers
Jesse GrimesAug 1, 201910 minMaking the Case for Service Design for Start-ups and InnovationStart-ups and innovation environments represent exciting, challenging and relatively-uncharted terrain for service design.
Jesse GrimesJul 31, 20192 minTouchpoint Editor's Letter: Service Design for Innovation and Start-upsA service designer’s skills and mindset are applicable to many of the challenges faced by start-ups.
Jesse GrimesJul 22, 20195 minThe Service Design 'Skills Star'How could I refer to specific, complex mix of skills which differentiates service designers, yet have them be quickly recognizeable?
Jesse GrimesApr 16, 20192 minTouchpoint Editor's Letter: Managing Service DesignAs service design matures and shoulders new responsibilities within larger organisations, it also finds itself facing new challenges.
Jesse GrimesApr 15, 20196 minInterview with Anna-Sophie-OertzenI chatted with Anna-Sophie Oertzen to learn more about how her research into the value of co-creation for service design.
Jesse GrimesApr 8, 20196 minAn Interview with Lara PeninFor Touchpoint Vol. 10 № 2, I met with service design pioneer and educator Lara Penin, to discuss her publication of An Introduction to S...
Jesse GrimesFeb 1, 20199 minUsing a Service Ecosystem to Quickly Grasp ComplexityA unique visualisation to deliver insights right from the start of a service design project Published originally in Touchpoint Vol. 10 N....
Jesse GrimesNov 29, 20186 minSix Hacks for Service Designers in Agile SettingsService design is a holistic activity which should align with organisational strategy. What should you do if you find yourself in a Scrum...
Jesse GrimesOct 18, 20181 minTouchpoint Editor's Letter: Designing the FutureAs the pace of technological innovation continues unbroken, the services we use in our day-to-day lives resembles the stuff of the future.
Jesse GrimesAug 17, 20182 minTouchpoint Editor's Letter: From Design to ImplementationRather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: Implementation.
Jesse GrimesAug 16, 20186 minAn Interview with Robbie BatesI chatted with Robbie Bates about how the agency-client relationship is fundamentally changing, and trends in the world of service design.
Jesse GrimesApr 23, 20182 minTouchpoint Editor's Letter: Service Design at ScaleService designers today find themselves grappling with questions of scale.
Jesse GrimesApr 22, 20185 minAn Interview with Simone CiceroBringing together service design, business model innovation, lean startup and customer development, the Toolkit helps designers ...
Jesse GrimesNov 22, 20171 minTouchpoint Editor's Letter: Measuring Impact and ValueBeing able to measure the impact of service design activities has always presented a challenge.
Jesse GrimesJul 8, 20179 minAn Interview with Pete FossickI met with Pete Fossick to learn about the opportunities afforded to him as a service designer working within global giant IBM
Jesse GrimesJul 8, 20172 minTouchpoint Editor's Letter: Education and Capacity-BuildingMore and more private and public sector organisations are initiating service design projects, and service designers are needed.
Jesse GrimesMar 1, 201716 minGo Big or Go Home?A look behind the ongoing trend of mergers and acquisitions in the world of service design Published originally in Touchpoint Vol. 10 N. ...