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    Touchpoint Editor's Letter: Experience Prototyping
    Jesse Grimes
    • Nov 5, 2019
    • 2 min

    Touchpoint Editor's Letter: Experience Prototyping

    Prototyping sits deep in the service designer’s DNA. Hypotheses, conjecture and assumptions are no match for seeing real users or customers
    Making the Case for Service Design for Start-ups and Innovation
    Jesse Grimes
    • Aug 1, 2019
    • 10 min

    Making the Case for Service Design for Start-ups and Innovation

    Start-ups and innovation environments represent exciting, challenging and relatively-uncharted terrain for service design.
    Touchpoint Editor's Letter: Service Design for Innovation and Start-ups
    Jesse Grimes
    • Jul 31, 2019
    • 2 min

    Touchpoint Editor's Letter: Service Design for Innovation and Start-ups

    A service designer’s skills and mindset are applicable to many of the challenges faced by start-ups.
    The Service Design 'Skills Star'
    Jesse Grimes
    • Jul 22, 2019
    • 5 min

    The Service Design 'Skills Star'

    How could I refer to specific, complex mix of skills which differentiates service designers, yet have them be quickly recognizeable?
    Touchpoint Editor's Letter: Managing Service Design
    Jesse Grimes
    • Apr 16, 2019
    • 2 min

    Touchpoint Editor's Letter: Managing Service Design

    As service design matures and shoulders new responsibilities within larger organisations, it also finds itself facing new challenges.
    Jesse Grimes
    • Apr 15, 2019
    • 6 min

    Interview with Anna-Sophie-Oertzen

    I chatted with Anna-Sophie Oertzen to learn more about how her research into the value of co-creation for service design.
    Jesse Grimes
    • Apr 8, 2019
    • 6 min

    An Interview with Lara Penin

    For Touchpoint Vol. 10 № 2, I met with service design pioneer and educator Lara Penin, to discuss her publication of An Introduction to...
    Jesse Grimes
    • Feb 1, 2019
    • 9 min

    Using a Service Ecosystem to Quickly Grasp Complexity

    A unique visualisation to deliver insights right from the start of a service design project Published originally in Touchpoint Vol. 10 N....
    Jesse Grimes
    • Nov 29, 2018
    • 6 min

    Six Hacks for Service Designers in Agile Settings

    Service design is a holistic activity which should align with organisational strategy. What should you do if you find yourself in a...
    Touchpoint Editor's Letter: Designing the Future
    Jesse Grimes
    • Oct 18, 2018
    • 1 min

    Touchpoint Editor's Letter: Designing the Future

    As the pace of technological innovation continues unbroken, the services we use in our day-to-day lives resembles the stuff of the future.
    Touchpoint Editor's Letter: From Design to Implementation
    Jesse Grimes
    • Aug 17, 2018
    • 2 min

    Touchpoint Editor's Letter: From Design to Implementation

    Rather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: Implementation.
    An Interview with Robbie Bates
    Jesse Grimes
    • Aug 16, 2018
    • 6 min

    An Interview with Robbie Bates

    I chatted with Robbie Bates about how the agency-client relationship is fundamentally changing, and trends in the world of service design.
    Touchpoint Editor's Letter: Service Design at Scale
    Jesse Grimes
    • Apr 23, 2018
    • 2 min

    Touchpoint Editor's Letter: Service Design at Scale

    Service designers today find themselves grappling with questions of scale.
    Jesse Grimes
    • Apr 22, 2018
    • 5 min

    An Interview with Simone Cicero

    Bringing together service design, business model innovation, lean startup and customer development, the Toolkit helps designers ...
    Touchpoint Editor's Letter: Measuring Impact and Value
    Jesse Grimes
    • Nov 22, 2017
    • 1 min

    Touchpoint Editor's Letter: Measuring Impact and Value

    Being able to measure the impact of service design activities has always presented a challenge.
    Jesse Grimes
    • Jul 8, 2017
    • 9 min

    An Interview with Pete Fossick

    I met with Pete Fossick to learn about the opportunities afforded to him as a service designer working within global giant IBM
    Touchpoint Editor's Letter: Education and Capacity-Building
    Jesse Grimes
    • Jul 8, 2017
    • 2 min

    Touchpoint Editor's Letter: Education and Capacity-Building

    More and more private and public sector organisations are initiating service design projects, and service designers are needed.
    Jesse Grimes
    • Mar 1, 2017
    • 16 min

    Go Big or Go Home?

    A look behind the ongoing trend of mergers and acquisitions in the world of service design Published originally in Touchpoint Vol. 10 N....

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