service design coaching.
service design training.
service design doing.
Improving the delivery of new and existing services while keeping a sharp focus on both the business and the customer
Design thinking and service design coaching and expertise for accelerator programmes, startups and incubators
More than 22 years of international experience.
A published thought leader helping evolve and shape the practice of service design.
From international corporates to mid-size organizations and early-stage start-ups.
Deep experience in the financial sector.
Ready to help your organization deliver the customer experience-focussed solutions of tomorrow.
end-to-end service design
Multiple factors are pushing organizations large and small to expand and improve their product and service offerings: Transformation initiatives, consumer demand, technological advances, disruptive competition and the drive to innovate.
Service design offers a proven, structured approach to ensure that these efforts deliver value for those organizations, and their customers as well.
Kolmiot brings more than twenty years of user-centered design experience - including more than eleven years applying service design - as well as a flexible and adaptable way of working.
Innovation is a key driver of success. Staying ahead of the curve, identifying and exploiting new areas of opportunity, and creating new value streams are critical. Without successful innovation, organizations risk being overtaken by competitors and market developments, and left behind by evolving consumer expectations.
Innovation efforts take on multiple guises:
A team which downs tools for an intense, isolated innovation sprint
An in-house innovation lab to incubate and accelerate innovation efforts
A stand-alone, external operation which supports multiple, independent initiatives
With several years of experience supporting innovation teams and startups in different settings, Kolmiot knows what it takes to harness the dynamic energy of an innovation lab, and apply design thinking and service design, to ensure that the end-user remains firmly in focus throughout the often rapid and high-pressure innovation lifecycle.
For those looking to understand the basics of service design to apply in their everyday work, or practicing service designers, UX designers or CX experts wanting to further develop their skills in specific areas, Kolmiot offers the ideal training possibilities, and has a 11+ year track record in running workshops and trainings.
Custom-made training courses can be designed for teams of any size within an organization, and given on-site or externally.
Trainings with open registrations are also offered, within the Netherlands, as well as across Europe and around the world.
workshop and design sprint facilitation
Co-creation lies at the heart of the practice of service design, and workshops - whether for a design team alone, with stakeholders, or with end users - deliver results and insights. Whether it is to scope a project in which service design plays a role, or to deliver key artifacts such as customer journeys, service ecosystems, prototypes or service blueprints, Kolmiot has a wealth of expertise and experience to assist your team.
Design sprints are also an increasingly popular and recognized approach to delivering validated concepts within compressed timeframes. And with service design expertise added to the mix, they become even more powerful. Kolmiot can work with you to plan, lead and document (service) design sprints.
16 Feb 2023
Roundtable: "Smart Service Design"
I hosted a roundtable discussion on the impact of AI for service designers
30 Jun 2020
Online talk: "Masters of Service Design" Copy
I'll be giving a talk followed by a Q&A at this live event, part of a series of invited speakers organized by the SDN Dallas chapter
19 Sep 2019
Course: Service Design Training (Johannesburg)
I'll be giving a two-day introduction to service design training in Johannesburg, using journey maps.
1 June 2021
Roundtable: "Service Design and Systems Thinking"
I'm chairing a panel discussion on service design and systems thinking
6 May 2020
Online talk: Service design for innovation and start-ups
The third edition of my shared talk with Mike Pinder (Board of Innovation), this time online!
6-7 Sep 2019
Workshop at Toolfest (Berlin)
I'm amongst a group of innovation experts presenting workshops in this conference with a unique format, in Berlin.
17 Jun 2021
Online talk: "Service design for Start-ups"
I'm speaking with the SD x UX Drinks Ljubljana group on how to work as a service designer in the unique context of start-ups
9 Oct 2019
Keynote at SDN Global Conference 2019 (Toronto)
On 9 October, I'll be giving a keynote talk to the SDGC19 audience, on 'Trends in Service Design'.
More than 24 years of international experience
A recognized service design thought leader
15 years of service design projects, skills and expertise
Senior Vice President of the Service Design Network (SDN)
Editor-in-Chief of Touchpoint, the journal of service design
Co-founder and Head of Training for the SDN Academy
Currently leading the SDN Netherlands Chapter of the SDN
Regularly organizes and speaks at national and international events