More than 22 years of international experience.

A published thought leader helping evolve and shape the practice of service design.

From international corporates to mid-size organizations and early-stage start-ups.

Deep experience in the financial sector.

Ready to help your organization deliver the customer experience-focussed solutions of tomorrow.

end-to-end service design

Multiple factors are pushing organizations large and small to expand and improve their product and service offerings: Transformation initiatives, consumer demand, technological advances, disruptive competition and the drive to innovate.

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Service design offers a proven, structured approach to ensure that these efforts deliver value for those organizations, and their customers as well.

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Kolmiot brings more than twenty years of user-centered design experience - including more than eleven years applying service design - as well as a flexible and adaptable way of working. 

service design for innovation

Innovation is a key driver of success. Staying ahead of the curve, identifying and exploiting new areas of opportunity, and creating new value streams are critical. Without successful innovation, organizations risk being overtaken by competitors and market developments, and left behind by evolving consumer expectations.

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Innovation efforts take on multiple guises:

• A team which downs tools for an intense, isolated innovation sprint

• An in-house innovation lab to incubate and accelerate innovation efforts

• A stand-alone, external operation which supports multiple, independent initiatives

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With several years of experience supporting innovation teams and startups in different settings, Kolmiot knows what it takes to harness the dynamic energy of an innovation lab, and apply design thinking and service design, to ensure that the end-user remains firmly in focus throughout the often rapid and high-pressure innovation lifecycle.

training

workshop and design sprint facilitation

Co-creation lies at the heart of the practice of service design, and workshops - whether for a design team alone, with stakeholders, or with end users - deliver results and insights. Whether it is to scope a project in which service design plays a role, or to deliver key artifacts such as customer journeys, service ecosystems, prototypes or service blueprints, Kolmiot has a wealth of expertise and experience to assist your team.

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Design sprints are also an increasingly popular and recognized approach to delivering validated concepts within compressed timeframes. And with service design expertise added to the mix, they become even more powerful. Kolmiot can work with you to plan, lead and document (service) design sprints.

looking for service design expertise?

Jesse Grimes

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• More than 22 years of international experience

• A recognized service design thought leader

• 13 years of service design projects, skills and expertise

• Senior Vice President of the Service Design Network (SDN)

• Editor-in-Chief of Touchpoint, the journal of service design

• Co-founder and Head of Training for the SDN Academy

• Currently leading the SDN Netherlands Chapter of the SDN

• Regularly organizes and speaks at national and international events

• Download full CV (PDF)