Editor's Letters

Jesse Grimes

Touchpoint Editor's Letter: Experience Prototyping

Prototyping sits deep in the service designer’s DNA. Hypotheses, conjecture and assumptions are no match for seeing real users or customers

Jesse Grimes

Touchpoint Editor's Letter: Service Design for Innovation and Start-ups

A service designer’s skills and mindset are applicable to many of the challenges faced by start-ups.

Jesse Grimes

Touchpoint Editor's Letter: Managing Service Design

As service design matures and shoulders new responsibilities within larger organisations, it also finds itself facing new challenges.

Jesse Grimes

Touchpoint Editor's Letter: Designing the Future

As the pace of technological innovation continues unbroken, the services we use in our day-to-day lives resembles the stuff of the future.

Jesse Grimes

Touchpoint Editor's Letter: From Design to Implementation

Rather than choosing a simple theme, we decided to tackle one of the trickiest problems of service design: Implementation.

Jesse Grimes

Touchpoint Editor's Letter: Service Design at Scale

Service designers today find themselves grappling with questions of scale.

Jesse Grimes

Touchpoint Editor's Letter: Measuring Impact and Value

Being able to measure the impact of service design activities has always presented a challenge.

Jesse Grimes

Touchpoint Editor's Letter: Education and Capacity-Building

More and more private and public sector organisations are initiating service design projects, and service designers are needed.